Orders, Shipping, and Returns – Baby Truth

Due to COVID-19, ship to home orders may be a little delayed. Thank you for your patience.

Orders, Shipping, and Returns

HOW DO I PLACE AN ORDER?

Browse items for sale, select your size and color, then tap “Add to Cart.” After you tap add to cart, click on "MY CART" located near the top right of your screen. Next, click on the "CHECKOUT" button, enter your contact information, select a payment option and your order will be received.


WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept several methods of payments. If you purchase items in the United States, we accept American Express, Discover, Amex, MasterCard and Visa. Alternate methods of payment include PayPal and Sezzle (US only).


WHAT IS SEZZLE AND HOW DO I USE IT?

We’ve partnered with Sezzle to offer financing for US-based users, so you can get the items you want now and pay over time. Simply select Sezzle at checkout, provide basic information and get approved instantly. Make four payments, over six weeks with no interest, ever. To learn more about Sezzle, visit: https://sezzle.com/ or email support+website@sezzle.com.


I’M HAVING ISSUES PURCHASING. WHAT DO I DO?

Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please contact us for additional assistance.


CAN I CANCEL MY ORDER?

For all orders, you may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither have occurred, simply tap the Cancel button on the Orders screen.


WHEN WILL I RECEIVE MY ORDER?

Since garments are handmade, it typically takes 5 business days for your order to be made. We use USPS ground shipping, which can take 2-8 business days to ship to you. International delivery times vary due to customs. As soon as your order has been made, we'll ship it out to you and send you a link to track your package. Please keep in mind we do not process, ship or deliver on Sundays, or holidays.

While we will do all we can to ensure your order is delivered on time. BabyTruthCollection.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.

NOTE: If a package is stolen after delivery, we "Baby Truth Collection" cannot be held responsible for it. Buyer has the responsibility to ensure the delivery address is safe. The buyer will need to file a mail theft report. Sometimes package scanned as delivered shows up a few days afterwards.


DO YOU ACCEPT RETURNS?

We want you to be happy with your purchase, which is why we accept returns on purchases that are in the same condition as when shipped. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases. For more details, please see our returns policy page.


FREE SHIPPING | All Orders $75+

We offer FREE shipping on all orders of $75 or more for all domestic orders using promo code 75SHIPSFREE. For orders under $75 we offer Standard Ground shipping for a flat fee of $3.50. Free returns are provided on all domestic orders. For international orders see our rates listed below.


Country Method Carrier Cost
United States Standard Ground Shipping (2-8 Business Day Delivery) USPS

FREE for orders $75+

$3.50 flat fee on all orders $75 or less

Canada Express Worldwide (2-3 Business Day Delivery) USPS
Calculated at checkout. Prices include shipping + duty.
Other International Express Worldwide (2-5 Business Day Delivery) USPS
Calculated at checkout. Prices include shipping + duty. 


DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

We do not ship to APO/FPO addresses.

 

If we have not answered your question, please contact us.

 

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